Returns

How do I return an item?

Returning an item is easy. Please post your item back to us at Sadler Jones. You may wish to use the tracked return service provided by Royal Mail as this is an easy and cost effective way of returning your item to us. Please go to the Royal Mail Return Portal to download a prepaid return label. This method of returning your item to us guarantees your refund and you will also be able to check the progress of your parcel online.

If you choose to use this service to return an item to us £3.50 will be deducted from your refund.

You can use your own non-refundable post method. We recommend that you use a tracked and insured courier service and retain the tracking number for your records.

Returns address:
Sadler Jones
Unit 7 BSC
Hood Road
Barry
CF625QN

Returns must be made within 14 working days of receipt of order and items must be returned undamaged and in their original packaging. Items on sale cannot be returned. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until we have received them and acknowledged receipt. Please note we are unable to cover return postage unless an item is faulty. All sale items are final sale.

Please include your order number with your returned item.

How do I exchange an item?

The quickest and most convenient way to exchange an item is to purchase your replacement with us to ensure that your item is in stock and dispatched to you straight away. When it is convenient for you, please return your original item to us following the instructions above.

My item is faulty, how can I exchange it?
In the unlikely event that your purchase is faulty please let us know straight away.

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