If you are unhappy with any of your purchased items, please email us on orders@sadlerjones.com to discuss the issue. We will do our best to correct the problem or else arrange for you to return it. Returns must be made within 14 working days of receipt of order and items must be returned undamaged and in their original packaging. Items on sale cannot be returned. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until we have received them and acknowledged receipt. Please note we are unable to cover return postage unless an item is faulty.