How do I return an item?

We recommend that you use a tracked and insured postal service when returning items to Sadler Jones (please retain the tracking number for your records).

Returns address:
Sadler Jones, Milkshed, 1A Machen Street, Penarth, CF642UB

Returns must be made within 14 working days of receipt of order and items must be returned undamaged and in their original packaging. Items on sale cannot be returned. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until we have received them and acknowledged receipt. Please note we are unable to cover return postage unless an item is faulty. All sale items are final sale.

Please include your order number with your returned item.

How do I exchange an item?

The quickest and most convenient way to exchange an item is to purchase your replacement with us to ensure that your item is in stock and dispatched to you straight away. When it is convenient for you, please return your original item to us following the instructions above.

My item is faulty, how can I exchange it?
In the unlikely event that your purchase is faulty please let us know straight away.

Personalised Baby Birth Print - White and Pink Flowers - The 'Phoebe'
from £17.00
Personalised Baby Birth Print - Green Daisies - The 'Evelyn'
from £17.00
Personalised Baby Birth Print - Purple Bunch of Flowers - The 'Marcy'
from £17.00
Personalised Baby Birth Print - Pink Tropical Palm - The 'Mali'
from £17.00
Personalised Baby Birth Print - Purple Daisy - The 'Ada'
from £17.00